A Dream Turned Into Reality

In the summer of 2023, Serenity Queen Hotel, located on the Mediterranean coast, opened its doors not just as a place to stay, but as a representation of a life philosophy. With the slogan "Your Soul, Your Passion," it aims to offer its guests not only accommodation but also lasting peace and elegance, providing a perfect escape from the modern world. The deep blue waters of the sea and the tranquility of nature are our sources of inspiration. While our guests rest their bodies, they also discover their souls here.

"Your Soul, Your Passion" – Serenity Queen Hotel is not just a hotel, but a reflection of a philosophy. It offers every guest the opportunity to discover their passions and rejuvenate their spirit. When guests leave the hotel’s serene atmosphere, they not only feel rested but also inspired.

What started as a dream in 2023, Serenity Queen has quickly become a symbol of modern luxury and tranquility. Today, guests from all over the world continue to write their own stories in this unique hotel. Serenity Queen is the meeting point for those seeking peace, catering to everyone from honeymooners to families. "Serenity" symbolizes peace, while "Queen" represents elegance. It not only offers comfort and luxury but also promises spiritual and physical renewal. Every moment here creates memories that will last a lifetime. If you wish to discover peace and elegance, Serenity Queen awaits to offer you a truly unique experience.

OUR VISION:
With our innovative and high-quality approach, we aim to provide world-class hospitality and create an unforgettable experience that will make our guests always want to return.

OUR MISSION:
We aim to create facilities that provide equal, high-quality, and honest service to all our guests, set an example for the industry, generate employment, and offer continuous development opportunities to our employees in a trustworthy working environment..

As the Serenity Queen Hotel family, we have made it our mission to serve nature, our culture, and the region. Through tireless work, honesty, and patience, we aim to improve tourism and our environment. On this journey, we have always seen our employees, who play the largest role in our successes, as our most valuable assets, and we have grown together by always protecting their rights.

Our passion for environmental protection and nature is reflected in every detail of our hotel and surrounding area. This value is a principle that we prioritize not only in our facility but in every area of our lives.

As we take these steps, we never forget our commitment to the values of our Republic. The principles and revolutions of the Republic are the most important guide that directs us on the right path.

Values of Serenity Queen Hotel:
Human
We enable everyone to discover the happiness within themselves and regard people as our most valuable asset.
Nature
We believe in the heart of life and prioritize living in harmony with nature by protecting our environment.
Time
We cherish every moment and live by seeking beauty and meaning in every second.
Hospitality
With sincerity, genuineness, and a smile, we make our guests feel at home. Our hospitality is the language of our luxury.
Mediterranean
The freedom, tranquility, and beauty of the Mediterranean unite us, warming our hearts and strengthening our friendships.
Dedication
We approach every moment with dedication, believing that the path to earning the world’s respect lies in constant development and excellence.

LOCATION
Located in the Konaklı area of Alanya, Antalya, the property is 15 km from the center of Alanya, 120 km from Antalya International Airport, and 60 km from Alanya Gazipaşa Airport. The nearest dolmuş (minibus) stop is 80 meters from the property.

Konaklı Mahallesi Nergiz Sokak No 1. 07410-Alanya - Antalya/TURKEY

CHECK-IN RULES
Check-in time is at 14:00, and due to high occupancy, some room types may not be ready before 14:00. Early check-in cannot be guaranteed, but we will do our best to accommodate our guests for their comfort. Thank you for your understanding.

CURRENCY
Turkish Lira (₺), Euro (€), US Dollar ($), Pound Sterling (£) are accepted currencies for cash payments.

CLIMATE
The Konaklı area in Antalya enjoys a typical Mediterranean climate, offering warm and sunny days throughout the year. Summers are hot, and winters are mild and gentle. The crystal-clear sea and fresh air create a perfect environment for those seeking a holiday experience surrounded by nature.

VOLTAGE
​The electrical voltage used in the hotel is 220 - 240 volts

TRANSPORTATION TO AIRPORT
VIP Transfer, Bus, or Taxi  

The management reserves the right to terminate the stay of any guest who does not comply with the rules and regulations listed below, in order to ensure the safety and comfort of everyone in the hotel.

• Children should never be left alone on balconies and must not climb on the furniture in the room.
• For the safety of children, they must be supervised in areas such as staircases and around the pool.
• For your own safety and comfort, please refrain from entering dining and beverage areas without shoes.
• It is inappropriate to enter restaurants in swimwear, bikinis, or beach shorts.
• Rooms are to be used exclusively for accommodation purposes. All guests staying in the room must be registered at the reception.
• Unregistered guests are not allowed to enter rooms or any other areas of the hotel. Additional charges will be applied to the account of the guest registered in the room for unregistered guests.
• Smoking and the use of hookahs are not permitted in the rooms. Special areas have been designated for smoking to ensure the comfort and health of all guests. We appreciate your understanding.
• Please avoid any behaviors that may cause noise and disturb other guests. Silence and respect are expected at all times.
• Harassment or disturbing behavior towards other guests is not tolerated.
• Alcohol is served only to guests aged 18 and above. Guests under 18 will be asked to provide identification, and alcohol will not be served to intoxicated guests or allowed in public areas. These rules are in place for the safety and comfort of all guests.
• The hotel is not responsible for the security of guests' personal belongings. In the event of loss or theft, the hotel management will not accept liability.
• It is recommended that valuable items be kept in the safes provided in the rooms. The hotel management does not accept liability for items that are not stored in the safes.
• Serenity Queen Hotel is not responsible for any accidents or injuries that occur beyond its control.
• Throwing any objects or trash from hotel windows or balconies may be dangerous for your safety.
• The use of lasers or similar devices within the hotel is not allowed.
• Pets are not allowed at Serenity Queen Hotel. This policy is in place to ensure the peace and safety of our guests. We appreciate your understanding.
• Various bins are provided throughout the hotel for paper, aluminum cans, glass, and plastics. Please use these bins to help us maintain environmental awareness.

As City Line İnş.Emlak Tur.Tic.ve San.Ltd.Şti (Serenity Queen Hotel), we work to protect the privacy of individuals using our website to ensure that our users can enjoy our services safely and completely. In this regard, our company has established this Cookie Policy to ensure your rights and privacy.
This Cookie Policy applies to the websites operated by our company, mobile applications, third-party programs, or platforms accessed and used through websites.
By using our company's website, you consent to the use of cookies in accordance with this Cookie Policy. If you do not agree to the use of cookies, we kindly ask you not to continue using the website or to change your cookie preferences as indicated in this policy. Please note that not allowing cookies may cause some features of the website to lose functionality.
This Cookie Policy is an integral part of the "Personal Data Protection Policy." For more detailed information on the processing of your personal data by our company, we recommend reviewing our "Personal Data Protection Policy."

What is a Cookie?
A cookie is a small data file placed on a visitor's computer or mobile device by websites. Cookies are widely used in the virtual world and help remember information such as the language, settings, etc., of your device during your visit due to their automatic acceptance by web browsers. When users connect to a website for the first time, the site creates these data files, which are then read during subsequent visits, allowing the website to work more efficiently and quickly load user settings such as site language.

What Are the Types of Cookies?
Cookies are classified into different types based on criteria such as how long they are stored on mobile devices and who places them. The primary distinction is as follows:

COOKIE TYPE	EXPLANATION
Session Cookies:	Session cookies are cookies that are valid during your use of the website and remain active until the web browser is closed.
Persistent Cookies:	These are cookies that are stored in your browser and remain valid until deleted by you or until their expiration date.
Necessary Cookies:	These are cookies that are essential for the proper functioning of the website and are required for you to use its features and access the services offered.
Functional and Analytical Cookies:	These cookies are used to remember your preferences, ensure the website is used effectively, and optimize the site to respond to your needs. They contain data about how you use the website. Due to their nature, these cookies may include personal data. For example, cookies that store your preferred language for viewing the site are considered functional cookies.
Tracking Cookies	Tracking cookies are primary and third-party cookies created during your visit to our website and third-party domains. These cookies enable the tracking of your click and visit history on the domains where they were created and allow the matching of this data across different domains. These types of cookies are used for user recognition and profiling, targeting advertising and marketing activities, and personalizing content. These cookies will not be used to identify you or make decisions specific to your individual identity.
First-party Cookies	First-party Cookies are cookies placed on your device by the operator of the website you are visiting.
Third-party Cookies	Third-party Cookies are cookies placed on your device by entities other than the operator of the website you are visiting and are controlled by those external parties..

What is the Purpose of Using Cookies?
Cookies are used for various purposes. The main purposes are as follows:
* To improve the services offered to you in order to enhance the functionality and performance of the website,
* To improve the website and offer new features through it,
* To provide visitors with a more personalized and engaging experience,
* To ensure the legal and commercial security of the website, users, and our company,
* To carry out promotional activities for products and services relevant to your interests,
* To fulfill legal and contractual obligations, especially those arising from the Law No. 5651 on the Regulation of Publications on the Internet and the Fight Against Crimes Committed Through These Publications, and the related regulations.

Can Sensitive Information Be Stored Through Cookies?
Our company does not store users' sensitive information through cookies. Cookies only contain information related to your visit history and do not access files stored on your computer or mobile device. Our company reserves the right to make changes to this Cookie Policy without notifying users or website visitors.

How Can You Control Cookies?
• You can control or delete cookies as you wish. You can delete the cookies already present on your device and adjust your web browser to block cookies. Preferences regarding cookies must be set separately for each device through which the visitor accesses the platform.
However, we would like to warn you that if you configure your browser to block cookies, some services on our website may not function properly.
To disable cookies:
• For Chrome: Use the option "Settings/Privacy/Content Settings/Turn off Cookies" in your browser settings.
• For Internet Explorer users: Use the options "Options/Internet Settings/Privacy/Settings."
• For Firefox users: Use the options "Tools/Options/Privacy/Cookie Acceptance Method/Until Firefox is closed."
• For Safari users: Use the option "Preferences/Privacy/Website Data/Select one or more websites/Clear All."
• For Opera users: Use the option "Preferences/Advanced/Cookies.".

Clarification Text Regarding Personal Data Processed Through Cookies
As City Line İnş.Emlak Tur.Tic.ve San.Ltd.Şti ("Serenity Queen Hotel"), the privacy and security of your personal data are among our top priorities. In this regard, we would like to inform you about your personal data in order to fulfill our obligation to inform you under Article 10 of the Personal Data Protection Law No. 6698 ("KVKK"). Personal data refers to any information that identifies or can identify you.
The website www.serenityhotels.com, which belongs to our hotel, uses cookies. A cookie is a small text file, usually consisting of a combination of letters and numbers, which is stored on the terminal devices used and allows the identification of the device.
The purpose of this Cookie Disclosure Text is to provide you with information regarding the processing of your personal data obtained automatically through the placement of cookies on your terminal devices on the website www.serenityhotels.com. It explains which types of cookies we use, for what purposes, and how you can manage these cookies.
Types of Cookies Based on Duration We use session cookies and persistent cookies based on their duration on our website. Session cookies are used to maintain the continuity of the session and are deleted when you close your browser. Persistent cookies, on the other hand, are not deleted when you close your browser, and they are automatically deleted after the predetermined storage duration expires.
First-Party and Third-Party Cookies Whether a cookie is a first-party or third-party cookie depends on who places the cookie. First-party cookies are placed directly by our site, i.e., the URL address you see in your browser's address bar, www.serenityhotels.com. Third-party cookies, on the other hand, are placed by a URL address outside of www.serenityhotels.com, which you see in your address bar.

Cookie Types Based on Usage Purposes
The following cookies are used on our website based on their purposes:
Necessary Cookies
These cookies are essential for the operation of our website. These first-party cookies are used to ensure the proper functioning of our website and to process your personal data for this purpose. These cookies are necessary to perform the services you requested (such as logging in, filling out forms, and remembering privacy preferences).
Performance - Analytical Cookies
These cookies are used to determine the number of unique visitors, measure the user traffic on our website, identify the effectiveness of the keywords we use in search engines, track the navigation status of users visiting our site, measure and improve our website’s performance. These cookies also help us understand the popularity of the pages on our site and measure the impact of advertisements on our visitors.
Advertising and Marketing Cookies
These cookies are placed by our partners through our website and are third-party cookies. These cookies are used by our partners to identify your interests and display advertisements relevant to you.
 
Information Regarding the Purposes and Legal Grounds for Processing Personal Data through Cookies
Necessary Cookies

Personal data collected through necessary cookies are processed under Article 5(2)(f) of the Law, which states that "the processing of data is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject."  

Privacy Principles
Thank you for visiting the Serenity Queen Hotel website. Visitors to the Serenity Queen Hotel website will be referred to as "users." Serenity Queen Hotel is the owner and operator of the website. All content, images, videos, and other materials on the site are the property of Serenity Queen Hotel. Unauthorized use on other websites or platforms is prohibited.
The terms between Serenity Queen Hotel and the user constitute a contract. We kindly ask you to carefully read the following general terms and conditions.

General
By accessing and using the Serenity Queen Hotel website ("website" or "site"), you agree to be legally bound by the following Terms of Use and all provisions and conditions referenced or mentioned therein. Serenity Queen Hotel reserves the right to modify any conditions and information on the site and its extensions without prior notice.

COPYRİGHT & OWNERSHİP
All publishing rights for the content on the Serenity Queen Hotel website are reserved. The images, graphics, sound effects, programs, software, texts, videos, and all other content on the site are only permitted to be viewed on-screen. It is prohibited to store, copy, modify, or reproduce them. All brand and product marks associated with this site, as well as intellectual and industrial property rights, are protected. All rights related to the brand, logo, and services provided by Serenity Queen Hotel are owned by Serenity Queen Hotel. Visuals, graphics, texts, and other content related to these products may not be copied or used without the permission of Serenity Queen Hotel.

TRADEMARKS
The trademarks, logos, and service marks of Serenity Queen Hotel featured on the website are owned by Serenity Queen Hotel. Unauthorized copying or use of these marks or content is prohibited. Serenity Queen Hotel reserves the right to legally pursue such infringements.

TYPOGRAPHİCAL ERRORS
In the event of an error related to the services provided on the website, Serenity Queen Hotel reserves the right to refuse or cancel the service. Serenity Queen Hotel retains the right to reject or cancel any order or reservation without notifying the user.

TERM & TERMİNATİON
These terms are effective at the moment of access and use of the website. Serenity Queen Hotel reserves the right to unilaterally modify, terminate, or cancel these terms without any prior notice.

PRİVACY
Serenity Queen Hotel may collect and store personal information about users. This information may be shared with the relevant authorities if requested by legal entities. Additionally, users' personal information will only be used when necessary for the provision of the relevant service.

Serenity Queen Hotel takes the necessary measures to ensure the security of users' personal data. However, sharing information over the internet always carries some security risks, and Serenity Queen Hotel cannot guarantee that this data will not be accessed by third parties.

SECURİTY
As information exchange over the internet may involve security issues, Serenity Queen Hotel does not guarantee the security of information transmitted through its website. The user acknowledges that third parties may intercept the information.
Serenity Queen Hotel takes care to protect payment and personal information using SSL (Secure Socket Layer) technology; however, due to the nature of the internet, complete security cannot be guaranteed.

LİMİTATİON OF LİABİLİTY
Serenity Queen Hotel is not responsible for any damages arising from accessing the website or using the information on the site. Serenity Queen Hotel shall not be held liable for any direct or indirect damages resulting from accessing or using this site. Additionally, Serenity Queen Hotel assumes no responsibility in the event of being unable to use the site or if incorrect information is provided. Serenity Queen Hotel does not guarantee the continuous and uninterrupted operation of the website.

Serenity Queen Hotel shall not be held liable for any loss of profit, data, or any other damages arising from the user's use of the site, access to it, or services provided through the site.

Disclaimer
Serenity Queen Hotel makes no guarantees regarding the accuracy, reliability, or ease of use of the content or services on the website. The user acknowledges that all risks associated with using the site are their own.

Serenity Queen Hotel does not guarantee that the content on the website is complete, accurate, or free of errors. The user accepts full responsibility for any errors that may occur while using the site.

E-COMMERCE
The Serenity Queen Hotel website is secured with SSL and 3D encryption. Users wishing to purchase goods or services on the website must provide accurate and complete personal information. Additionally, in the event of pricing errors, Serenity Queen Hotel reserves the right to cancel or reverse the reservation. Prices listed on the website may be changed, withdrawn, or canceled at any time.

Serenity Queen Hotel may have limited stock and reservation capacity for certain products and services, and prices may be changed unilaterally based on the current situation.

Resolution of Disputes
These terms of use are governed by Turkish Law. Any disputes related to the use of the website will be resolved in the courts and enforcement offices of Alanya. The user agrees not to dispute the applicability and validity of these terms.

Severability
In the event that any provision of these terms of use is found to be invalid, the invalid provision will be amended in the most appropriate way without affecting the validity of the remaining provisions.

Force Majeure
Natural disasters, war, strikes, communication and technical issues, infrastructure and internet failures, power outages, and adverse weather conditions will be considered as force majeure. Such circumstances may prevent Serenity Queen Hotel from fulfilling its obligations.

Miscellaneous
Serenity Queen Hotel, in the event of non-application of any part of the terms of use, does not waive the right to enforce these terms in the future. These terms of use constitute an agreement between Serenity Queen Hotel and the user, and all rights are owned by Serenity Queen Hotel.

Step into the exclusive world of Serenity Queen and start your career at the top. We invite you on a journey filled with opportunities to shape your success in an innovative and dynamic work environment. Unlock the doors to a career where you can maximize your potential within our growing and evolving brand. If you want to grow with us, push boundaries, and make a difference, join the Serenity Queen family!